Larian Studios Forums Divinity - Original Sin Divinity - Original Sin - Technical Issues Crash on startup [Solved]

Hi, I sent all of my information to the support email about 24 hours ago but still haven't heard anything back. I'm curious what they mean by 'a reasonable time period'.

Anyhow, the details. I installed last night and tried to run. Nothing, crashed instantly. I read the Steam help and ran through everything they suggested (verified local files, manually ran redistributables, etc.) Everything checked out.

Next I sent my first email to Larian Support and got the first canned response which ended up getting me to this forum. So I read through a bunch of similar crash posts and found there was a tool I should run. I did this and it says that the MS VC++ redistributable failed. So I uninstalled it, reinstalled it and updated Win 8.1 again. Tool still says it failed. I can't create the Report.zip because like everyone else, that causes the tool to crash too.

So, I've sent Larian support my crash files, the information about the tool claiming there is something wrong with the VC++ redistributable files and the information from the event viewer about the crash.

I can't find the graphics setting file people mention playing with. I assume that is because it never actually gets started. I'd really like to play the game but it doesn't appear to want me to. Is there any more information I can send them? Any idea how many days before I'll finally get a response?

Try lowering you desktop resolution; that should get the game to try starting in a lower resolution, which may allow it to load, and create the configuration files.

Try starting the game directly from the '..\SteamApps\common\Divinity - Original Sin\Shipping\EoCApp.exe' program file by right clicking and running as administrator (the GOG version should already be set to run as administrator by default).
If applicable, try right clicking EoCApp.exe and selecting Properties, then switch to the Compatibility tab and check 'Disable display scaling on high DPI settings', and maybe try Win 7 compatibility mode, or something.

Are you shutting down all non-essential programs (especially anti-virus) before trying to start the game?
Firewalls have caused conflicts (generally on loading screens) and overlays from graphics tweaking/monitoring programs or chat programs have also caused issues.

Try verifying local files: in the Steam library, right click on Divinity Original Sin (or the Enhanced Edition entry) and select Properties, switch to the Local Files tab and then click on the 'Verify Integrity of Game Cache...' button.
With the GOG version, in the (optional) Galaxy client, select the game in the left column, then click on the More button, and in the Manage menu select 'Verify / Repair'.

If you check the Event Viewer, does that give an error code or 'Faulting Module' file name that might help identify the cause of the crash?
- click Start (or WinKey-R or WinKey-W in Win 8), then type "event viewer" into the search box. in Windows 10, 'event' should bring up 'View event logs'.
- after starting the Event Viewer, expand 'Windows Logs' in the left column and select 'Application'
- in the center column, look for a recent error (maybe sort by Date and Time) for the game
- check the information under the 'General' tab below the list of events, starting with "Faulting application name..."


EDIT 2: Windows 10

A couple people have reported problems loading saves or starting a new game after upgrading to Windows 10. It appears this is due to changes in the (presumably) default permissions for My Documents, or in how folders backed up before the upgrade are assigned permissions afterwards. One person specified the error codes 100, 119 and sometimes 120 were given when the load failed. In all 3 cases so far, the problem was fixed by adding Full Privileges to Users, or a specific user, on the Larian Studios folder (see spoiler for details).

EDIT 3: OS X 10.11 El Capitan

There is a known issue with El Capitan and games that use Game Center for multiplayer. For example, in some games you may not be able to send an invitation to play, though D:OS should be fine with that.
Two people have reported D:OS crashing on startup after upgrading to El Capitan, which could be avoided by logging out of Game Center.


EDIT:

If there is any loading time before the game crashes, try Alt-Tabbing away from the game and see if that avoids the crash. If so, you may be able to switch back to the game once it loads.

If the crashes started after a Steam update or trying to hex edit a pak file (one of the ways to enable 4 player co-op), check the contents of your '..\SteamApps\common\Divinity - Original Sin\Data' folder. This folder should contain (in 1.0.252) an engine.pak and game.pak files, 2 main pak files and 3 textures pak files (and a text file). A couple people have had crashes on startup due to extra pak files in this folder; one was a case of a copied file (with a different extension) made to try hex editing a main pak file, while the other was apparently temporary files not cleaned up properly after an update.


From the Steam discussion [FAQ] Divinity: Original Sin:

- check if you have the latest drivers
- check if you meet the minimum requirements for the game
- check if you have a sound device (one that has uptodate drivers and is visible in dxdiag.txt. If you have a sound device but its name and drivers end up empty in dxdiag, it is likely the game will not start up. >>> Reinstall sound drivers)
- some people have reported uninstalling AMD Gaming evolved (raptr) fixes crashing on startup. Control panel > programs and features > uninstall raptr software.
- check if the support packages for the game are installed correctly (you can find these in C:\Program Files (x86)\Steam\steamapps\common\Divinity - Original Sin\_CommonRedist)



EDIT 4: Enhanced Edition

There are some additional things to check for the Enhanced Edition of the game.

For Windows 7, please make sure you have Service Pack 1 installed. Win 7 SP1 (64 bit) is the minimum required version of Windows, due to needing full support for DirectX 11 (just having it installed is not enough).

Check that your graphics card has hardware support for DirectX 11.
One way to check which card you have is to click Start (or WinKey-R), type in dxdiag and hit Enter, then in the window that opens, switch to the Display tab.
Also in that tab, check the 'DDI Version' in the Drivers section on the right; it should be 11 or higher. If it is less than 11, still check the video card specs, since there are driver issues and some programs that can result in the DDI Version being lower than what it should be. In that case, a clean re-install of the drivers may help. If possible, check your monitor/laptop manufacturer's site for an updated inf file, especially if a monitor is just listed in Windows as a generic PNP monitor (that is often the case for laptops).
It is also possible for the DDI Version to be listed higher than the actual hardware support. For example, Intel's integrated graphics drivers can cover an entire family of GPUs and will report one number, even if they include chips with different levels of DirectX support. Intel HD 2000 and 3000, for example, only support 10.1.

If you are playing on a laptop with dual graphics, make sure the game is loading on the discrete graphics (nvidia or AMD) rather than integrated (Intel, though HD 4000 and later should have DiretcX 11 support).

Try manually installing the support packages (from the folder ..\SteamApps\common\Divinity Original Sin Enhanced Edition\_CommonRedist) and reboot. There is a similar folder in the GOG install folder, as well.

Doesn't work Raze, as per details in the other thread.

Give the new User account idea that Raze has mentioned on other threads a go maybe?
Certainly not the perfect answer but worked for me as temporary fix for the profile loss and save crash, might work.

Yeah, something was pretty badly screwed up with the LevelCache folder - wiping that & rebuilding from scratch seems to have fixed it. No idea what the implications of clearing that folder are longer term (I assume it's just a temp cache which just means game takes longer to restart/load the 1st time...?)

Dropped it to 1024x768 and same thing happens. Ran from Shipping directory and same thing happens. Disabled Anti-virus and same thing happens.

What is this level cache folder? I don't see it anywhere.

On Win7 try ..\Documents\Larian Studios\Divinity Original Sin\LevelCache or
C:\Users\[username]\Documents\Larian Studios\Divinity Original Sin\LevelCache

(or under My Documents if an earlier OS like XP; no idea about Win8.x)

Yeah, it has never actually started yet so I don't have anything in that folder except PlayerProfiles.

Still won't run on 1.0.63.0.

Faulting application name: EoCApp.exe, version: 1.0.63.0, time stamp: 0x53bec3df
Faulting module name: EoCApp.exe, version: 1.0.63.0, time stamp: 0x53bec3df
Exception code: 0xc0000005
Fault offset: 0x00537739
Faulting process id: 0x1284
Faulting application start time: 0x01cf9c9c71bcf788
Faulting application path: D:\Program Files (x86)\Steam\steamapps\common\Divinity - Original Sin\Shipping\EoCApp.exe
Faulting module path: D:\Program Files (x86)\Steam\steamapps\common\Divinity - Original Sin\Shipping\EoCApp.exe
Report Id: afea47bb-088f-11e4-8264-ac7ba14d7c2b
Faulting package full name:
Faulting package-relative application ID:

Here is an updated link for a 1.0.219 replacement Divinity Original Sin folder (695KB), if you want to try extracting it into your '..\Documents\Larian Studios' folder, and see if that makes a difference (it may help if the problem is in setting up the initial My Documents folder and configuration files).

The graphicSettings.lsx file is set to a 1152x648 resolution, and windowed mode (instructions for changing this in the spoiler). If this lets you start the game, you can change the resolution (and quality settings) in the Video options.


Here is a link for a 1.0.252 save (2.9MB). In cases where D:OS will start but there is a problem starting a new game, it may be useful to try an existing save.


Old links:


EDIT: Enhanced Edition

The EE is a less likely to have a problem creating the initial My Documents files and folders. Regardless, here is a replacement D:OS EE folder, which you can try downloading and extracting into your '..\Documents\Larian Studios' folder, after renaming/deleting the existing 'Divinity Original Sin Enhanced Edition' subfolder.

The graphicSettings.lsx file is set to 1280x720 Windowed mode, Very Low quality preset, which you can change in the options (manually, or hit autodetect) if this gets the game to start.

If that doesn't help, delete the downloaded My Documents D:OS folder and try starting the game again.

That did it! Thanks Raze. Seems crazy its just something as simple as that.

Just FYI, I had the identical problem. The game would crash as soon as I launched it. The "EoCApp.exe" executable, specifically. My "Divinity Original Sin" folder only had one file in it, deleting the whole folder and re-running the game recreated the folder with only that same one file in it, and then the game would immediately crash. When I removed the folder and replaced it with the clean Divinity Original Sin folder that Raze provided, I could launch the game and play just fine. Thanks very much, Raze. Anyone else with a similar problem, running Windows where the game won't launch at all, give this a try.

I purchased the game from GOG.com and am having the problem noted above. In regards to the new folder, after extract it do I just copy and paste everything from the old one over? I've tried all of the other recommendations (lower resolution, etc), so I'm hoping this does it since otherwise I'm not sure what I can do.

Try renaming your current '..\My Documents\Divinity Original Sin' folder, and replace it with the downloaded version.
If that lets you start the game, then if you have saves in your existing profile, you can just move them from the renamed folder to the savegames folder for the downloaded profile (or create another new profile).

OK, I've tried the alternate folder and I'm still getting the exact same thing. I don't know if this is an issue or not but when I run the install it seems to finish before the bar is all the way full and the folders "level cache", "player profile" and "temp" and the file "graphicSettings.lsx" that the downloaded file has aren't there.

The level cache, profile and config files are only created once you start the game. If the replacement folder doesn't help, then the cause of your crash is probably something else. You can still try a different resolution or switching to fake fullscreen (see above).

I have tried everything I've found on these forums and then some and I know my computer meets the requirements and then some to play the game. I have downloaded the files again, no luck. Change resolution and run doesn't work, I have modified the GraphicSettings file as noted above (except with the height and width of the resolution on my computer). run the .exe from the shipping folder hasn't done it. Unless somehow I'm doing the whole new file thing wrong I can't see anything else to do.

I have the game file at C:\GOG Games\Divinity - Original Sin

When I extract the Divinity Original Sin folder does it just go as a sub folder in that location, that is what I'm assuming.

I've generated a report file and am going to send and email to see if I can get something resolved that way also. Thank you for your help so far.

The downloaded D:OS folder is just a zip file, so will extract wherever you tell it to (usually defaulting to the zip file's current location).

If you browse to the '..\Documents\Larian Studios' folder in Windows Explorer and rename the 'Divinity Original Sin' subfolder, and you downloaded the zip file (to your Desktop, or somewhere handy), you could just right click the zip file and drag it into the Larian Studios folder before dropping; that will bring up a context menu with 'Extract...' as an option.

You do not want to delete or overwrite your current My Documents D:OS folder, since it contains all your saves (if applicable).

Thank you Raze! Using the provided clean files fixed my issues. Too bad I never heard back from support. Odd that when i originally erased those problem files they were not automatically rebuilt like in other games where I have had to muck about in the files.

The files should have been recreated when you started the game again.

Thank u very much my friend. Your solution actually works and it healed my headache.
Reinstalling game, reintstalling windows, many updates of software, memocheck for all night, google, google, google... Non russian community could help, but yours board did. Thank u very very much.
Registered to say this.
From russia with love

Glad you got it working. I hope you find it was worth the effort.

I had an identical problem, and Raze's solution worked for me as well.

i have had the same problem but nothing i have tried from all the threads i have read has worked. any more suggestions?

I'm being unable to play this game on my new laptop but I can play it on my old desktop.

Laptop config:

i5-4210U
8GB RAM
NVIDIAｮ GeForceｮ 820M 2GB DDR3L
Windows 8.1 64bits

Desktop config:

i5-720
4G RAM
ATI Radeon 5450 1GB DDR3
Windows 7 64bits

I've already done a clean uninstall/install, installed directx, directx sdk, all vcredist (2005, 2008, 2009, etc) but

nothing seems to work.

I've tried to run as admin, compatibility mode (win 7), changed desktop resolution, installed new graphic drivers,

When I try to execute the game, it goes to a black screen and then it goes back to desktop with the message "EoCApp.exe

has stopped working"

(GoG version)

Did you try replacing the My Documents folder, either with the download above, or copied from your desktop?

Are you shutting down all non-essential programs (especially anti-virus) before starting the game? Firewalls have also caused conflicts on startup.

Try renaming the Splash_Logo_Larian.bik file, in the '..\Divinity - Original Sin\Data\Localization\English\Video' install folder.


If that doesn't help, please email supportdos@larian.com, with a description of the problem (or link to this topic) and the report.zip file generated by the D:OS support tool (for the PC version). The report will contain system and game information, and would contain your saved games if you had any. If the game was working before it started crashing, the report file size can be decreased by deleting all the saves from the zip (if the saves were part of the problem, replacing/recreating the My Documents D:OS folder from the suggestions above would presumably have helped).

You can also check the '..\Divinity - Original Sin\Shipping' folder for any CrashDump files, and either add some to the report.zip, or zip them separately.


EDIT: Enhanced Edition

There is an updated version of the Analysis Tool for the Enhanced Edition of D:OS.
Extract the zip file somewhere and run the AnalysisTool.exe. When that loads, browse to the install folder (if it is not automatically detected), optionally run the tests first, and then generate a report (it will be saved in the same location as the Analysis Tool).

Thanks for the reply, Raze. I tried to rename the splash_logo file but the game still crashes. And I shut down every non essential program, as antivirus and firewall.

I downloaded the game analysis tool and the result that I got is that my CPU failed and directx version is unknow (error getting directx info!).

My CPU is an Intel i5-4210U, shouldn't it work? And I don't know why I'm getting that directx error, other games work perfectly.

Anyway, I sent the report.zip to support mail.

Thanks.

The minimum CPU is a 2.4GHz dual core CPU. While being a little slower shouldn't be a problem, the i5-4210U is 1.7GHz... which may or may not be a problem.

I also have a Problem, when i start the game with steam it just Closes and it says that there is a Problem and when its fixed i get a Report and i dont have this Larien Studios Folder
Pls help me
Donger

I lowered my Desktop Resolution but nothing happens

In your My Documents folder, you can manually create a folder named 'Larien Studios' in order to try the replacement D:OS folder linked to above.

Divinity Original Sin failed to start even of I try your way.
Her is my error code:
http://pastebin.com/sPCz1ZvS
Pls help me!

You've tried the rest of the suggestions above, as well?

Please email supportdos@larian.com, with a description of the problem and the report.zip file generated by the D:OS Analysis Tool (for the PC version). The report will contain system and game information (and would contain saved games if you had any).
You can also check the '..\Divinity - Original Sin\Shipping' folder for any CrashDump files, and either add some to the report.zip, or zip them separately.

For Mac, to get system specs you can use the 'System Report' button from the 'About This Mac' Apple menu item or the 'System Information' app (in the utilities folder).
Crash reports are collected in the "Console" application.

Yes i`ve tried them allready.
Thank you for your time ill try it with the support

Howdy!

I can't seem to get the game working again... I played the game a lot when it came out with absolutely 0 problems but now almost a year since last played, I can't seem to get the game to start. It just crashes on startup :(

I did most, if not all, the fixes above but still wont work.

It's very strange though, as I can operate the game using the Alt-tab fix to navigate the menu without problems. However as soon as I click "Multiplayer" under new character, the game chokes.


Please help :(

Did you try loading an existing save? If you don't have any previous saves, you can download one and extract it into your '..\Documents\Larian Studios\Divinity Original Sin\PlayerProfiles\<ProfileName>\Savegames' folder.

You could try playing the game from a new OS user account.

Did you try a clean re-install of the game? With Steam you can backup the game, delete local files, make sure everything is removed from the install folder, and then restore the backup. That may help without having to redownload the game again.

Check the Event Viewer; the error code or faulting module listed for the crashes may help narrow down what the problem is, or (with a web search) give additional suggestions.
- click Start (or WinKey-W in Win 8), then type "event viewer" (or just "ev") into the search box
- after starting the Event Viewer, expand 'Windows Logs' in the left column and select 'Application'
- in the center column, look for a recent error (maybe sort by Date and Time) for the game
- look at the information under the 'General' tab below the list of events, starting with "Faulting application name..."

A question about Windows 10 :
Should the upcoming EE version be compatible with Windows 10 without any problems (like I read above in this thread) ?

I'm planning to download the EE version from Steam (on the moment it's coming out) on my upgraded laptop, upgraded to Windows 10, but I'm a little bit afraid to do the upgrade ... a neighbour of me said I must reinstall ALL programs after that upgrade ... that means also D:OS (EE) !

Thanks in beforehand for the information !

Yes, the EE will be updated to account for whatever changes were made to the permissions in Windows 10.

Havent been able to get the game to work since I updated to windows 10. Ive tried everything in this thread and no luck. Ive sent an email to larian with my report.zip file to see if they have any solutions. These are my results from the test....As you can see it I fail the direct x version test. I have been unable to fix it so far. I would appreciate any input.


-<info>

<language>English</language>

<version>1.0.252.0</version>

</info>


-<tests>

<directx>-DirectX version: -1 ***9*** - Failed - 9</directx>

<cpu>-CPU: Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz - 4.0GHz (8 cores) - Passed - 2,2400</cpu>

<memory>-Memory: 16326MB RAM - Passed - 2048</memory>

<gpu>-GPU: NVIDIA GeForce GTX 780 Ti - 3072MBNVIDIA GeForce GTX 780 Ti - 3072MB - Passed - 512</gpu>

<redist>-Microsoft Visual C++ 2008 SP1 Redistributable Package - Passed</redist>

<os>-OS: Microsoft Windows 10 Pro 64-bit - Microsoft Windows NT 6.2.9200.0 - Passed - 5,3</os>

<display>-Display: - Passed - 1 adapter(s) found! </display>

</tests>

</ROOT>

Have you been able to run any other DirectX 9 games? The problem with the Analysis Tool result may be an issue with a change in how Win 10 reports the DirectX version, rather than a problem with DirectX itself.
In the 'C:\Windows\SysWOW64' folder, check if there are DirectX 9c files present already, such as d3dcompiler_43.dll, d3dx9_43.dll and xinput1_3.dll.


Check the Event Viewer, and see if it gives an error code or 'Faulting Module' file name, which might help identify the cause of the crash.
- click Start (or WinKey-W in Win 8; may have been carried into 10), then type "event viewer" (just "ev" works in 7/8) into the search box. With Win 10, that should bring up 'View event logs'.
- after starting the Event Viewer, expand 'Windows Logs' in the left column and select 'Application'
- in the center column, look for a recent error (maybe sort by Date and Time) for the game
- check the information under the 'General' tab below the list of events, starting with "Faulting application name..."


Did you try renaming the 'Divinity Original Sin' subfolder in your '..\Documents\Larian Studios' folder, to get the game to recreate on startup? If so, do you recall if the game recreated the graphicSettings.lsx file, or the PlayerProfiles folder before crashing?
If you didn't try that, if applicable, first disable cloud support either globally (in the client click on the Steam menu and select Settings, and then Cloud) or just for this game (in the library right click Divinity: Original Sin and select Properties, then switch to the Updates tab and check the Steam Cloud section).

I have not tried to run any other dx9 games. Off the top of my head im not sure what to try. All the dx9 files are present in that folder. I have reinstalled all dx files a few times to see if that fixed things.

Here is the event viewer log for eocapp.exe

Faulting application name: EoCApp.exe, version: 1.0.252.0, time stamp: 0x54cf7f28
Faulting module name: EoCApp.exe, version: 1.0.252.0, time stamp: 0x54cf7f28
Exception code: 0xc0000005
Fault offset: 0x00597ec9
Faulting process id: 0xe34
Faulting application start time: 0x01d0e2a286e612f0
Faulting application path: C:\Program Files (x86)\Steam\SteamApps\common\Divinity - Original Sin\Shipping\EoCApp.exe
Faulting module path: C:\Program Files (x86)\Steam\SteamApps\common\Divinity - Original Sin\Shipping\EoCApp.exe
Report Id: b2f7694c-da99-4553-a9c9-bc38bdc5a757
Faulting package full name:
Faulting package-relative application ID:

I have renamed the D:OS sub folder in the Larian folder already but will try it again with cloud disabled and check the graphics file.

After renaming The sub folder in the Larian folder the game launches with the same problem. Straight to black screen with mouse cursor movement. Only way out is ctrl+alt+del and restarting or signing out. When I go back into the larian folder it has created a new D:OS sub folder with just the graphicssettings.isx file and nothing else.

Try editing the graphicSettings.lsx file to set the game to run in a window, or download the replacement My Documents D:OS folder to try (see above).

Check your firewall settings; a couple people with Dragon Commander (using an earlier version of the same game engine) had a black screen on startup with just the game's mouse cursor shown due to firewalls.


Error code c0000005 is a memory access violation, but there can be a variety of different causes.

Try checking your system files:
- press WinKey-X and select Command Prompt (Admin). Alternately, click Start, type cmd into the search box, right click the program and run as administrator.
- type the following command and hit Enter
sfc /scannow
When that is done, type exit and hit Enter, then reboot your computer.

ran the sfc/scannow...no problems. Already used the replacement D:OS folder you provided earlier. The game launches a small window but immediately starts not responding and has to be closed. Turned firewalls and antivirus off and same result. Looking like I may have to occupy my self with Shadowrun until the ehanced edition is released so I can get back to it.

thank you for your help

Note that D:OS saved games will not be compatible with the Enhanced Edition (the EE uses a different My Documents folder for profiles and configuration files). There were too many changes to quests, the skill system, etc.

Ok, I have the exact same propblem here. Windows 8.1, 2600K, 7990 GPU.

Never played the game until trying today and...nothing. Just black screen, cursor and nothing happens.

I have tried the replacement D:OS folder in My Docs, no go. I have tried changing my screen res, no go.

In the Event Viewer, I am given the following:

EoCApp.exe
1.0.252.0
1114
01d0e95d391222a2
17
F:\Steam\steamapps\common\Divinity - Original Sin\Shipping\EoCApp.exe
a4a4a4ca-5550-11e5-82c7-902b34322e00


55006E006B006E006F0077006E0000000000

With the replacement D:OS folder, did it at least switch to trying to open in a window, rather than getting a black screen?

Did you go through the rest of the suggestions?

Yeah, with the windowed version, it would just open a white window. Nothing would happen afterwards.

I can see on the process list that it uses up about 191mb of RAM, windowed, but in fullscreen it eats about 153mb. That's essentially the only difference I can get out of them.

I've verified the files via steam and it turned up nothing.

Backed up the Steam files, deleted all data and restored. Nothing.

Downloaded the VC++ 12 Update 4 which I saw mentioned, nothing.

Is there a tool I can run that is going to give me some more specific informaiton?

It is the (32 bit) 2008 VC redistributables that the game uses (as well as DotNet 3.5 and DiretcX 9c, in the '..\SteamApps\common\Divinity - Original Sin\_CommonRedist' folder).

The D:OS Analysis Tool (for the PC version) will do a quick check for the minimum requirements, and if you create a report, will collect system and game information (and would include your saved games, if there were any). You can email this to supportdos@larian.com, with a brief description, though it may not be useful in this case (verifying files didn't help, you meet the requirements and, if you went through the other suggestions above, updated drivers, etc).

i resolved the crash putting your setting folder in the documents folder. But when im inside the game and i push the button video option in option it crash again.
I can start a normal game without problem but if i try to go inside the video option the game crash.
Im on windows 10

Did you try starting the game as administrator?

Try renaming the ..\Documents\Larian Studios\Divinity Original Sin\graphicSettings.lsx file, and see if the game will recreate it on startup (that may have been what caused the crash, but running as administrator may help).

Do you have an unusually high desktop resolution, or odd refresh rate, etc?

At first i tried to rename the graphicSettings.lsx file as u said.
And it crashed on startup.
Then i tried to delete just the other folders that u uploaded and keep only ur graphicSettings.lsx.
The game started and created all the new user folders but again i tried to enter in the video option and the game crashed.
So I renamed again the graphicSettings.lsx file and the game started without problems and finally i can go to the video options.
I have no idea what happened but now is working.

At the beggining with all your files (user folder and graphicSettings.lsx file) i could start the game only in window mode or fakefullscreen now is working on normal fullscreen too.
EDIT: my laptop has a resolution of 1366x768 and normal refresh rate.

Strange. I'm glad it is working now, anyway.

Im gonna go necro on this thread because ive tried every solution here and its still not working, its literally press button into instant Divinity has stopped working, no other game has this problem in my massive games list and its kinda annoying at this point that i paid for a game that has so many problems just getting it to work.

There are some additional things to check for the Enhanced Edition of the game.

Do you have Windows 7 with SP1 installed, or later (64 bit)?

Does your graphics card have hardware support for DirectX 11?
One way to check which card you have is to click Start (or WinKey-R), type in dxdiag and hit Enter, then in the window that opens, switch to the Display tab.
Also in that tab, check the 'DDI Version' in the Drivers section on the right; it should be 11 or higher. If it is less than 11, still check the video card specs, since there are driver issues and some programs that can result in the DDI Version being lower than what it should be. In that case, a clean re-install of the drivers may help. If possible, check your monitor/laptop manufacturer's site for an updated inf file, especially if a monitor is just listed in Windows as a generic PNP monitor (that is often the case for laptops).
It is also possible for the DDI Version to be listed higher than the actual hardware support. For example, Intel's integrated graphics drivers can cover an entire family of GPUs and will report one number, even if they include chips with different levels of DirectX support. Intel HD 2000 and 3000, for example, only support 10.1.

If you are playing on a laptop with dual graphics, make sure the game is loading on the discrete graphics (nvidia or AMD) rather than integrated (Intel, though HD 4000 and later should have DiretcX 11 support).


Try verifying local files: in the Steam library, right click on Divinity Original Sin Enhanced Edition and select Properties, switch to the Local Files tab and then click on the 'Verify Integrity of Game Cache...' button.
With the GOG version, in the (optional) Galaxy client, select Divinity: Original Sin Enhanced Edition in the left column, then click on the More button, and in the Manage menu select 'Verify / Repair'.

Try manually installing the support packages (from the folder ..\SteamApps\common\Divinity Original Sin Enhanced Edition\_CommonRedist) and reboot. There is a similar folder in the GOG install folder, as well.

If you check the Event Viewer, does that give an error code or 'Faulting Module' file name that might help identify the cause of the crash?
- click Start (or WinKey-R or WinKey-W in Win 8), then type "event viewer" into the search box. in Windows 10, 'event' should bring up 'View event logs'.
- after starting the Event Viewer, expand 'Windows Logs' in the left column and select 'Application'
- in the center column, look for a recent error (maybe sort by Date and Time) for the game
- check the information under the 'General' tab below the list of events, starting with "Faulting application name..."


If that doesn't help, there is an updated version of the Analysis Tool for the Enhanced Edition of D:OS, which you can use and email the resulting report.zip file to supportdos@larian.com.

Extract the zip file somewhere and run the AnalysisTool.exe. When that loads, browse to the install folder (if it is not automatically detected), optionally run the tests first, and then generate a report (it will be saved in the same location as the Analysis Tool).

The report will contain system and game information (and would contain your saved games, if you had been able to get that far).

- These are the 2 errors showing up -
1.
Faulting application name: EoCApp.exe, version: 2.0.104.737, time stamp: 0x567ab9f5
Faulting module name: MSVCR120.dll, version: 12.0.21005.1, time stamp: 0x524f83ff
Exception code: 0xc000001d
Fault offset: 0x0000000000092bc3
Faulting process id: 0x11c4
Faulting application start time: 0x01d13daad0eb08c2
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Divinity Original Sin Enhanced Edition\Shipping\EoCApp.exe
Faulting module path: C:\Windows\system32\MSVCR120.dll

2.
Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Divinity Original Sin Enhanced Edition because of this error.

Program: Divinity Original Sin Enhanced Edition
File:

The error value is listed in the Additional Data section.

Additional Data
Error value: 00000000
Disk type: 0


- Yes my card is using DX11 and updated drivers, card is GTX 980.

Exact same problem. Any ideas?

Did you try re-installing the MS VC redistributable, as above?

Check the DDI Version listed in the Display tab of dxdiag for your graphics card. Is it 11 or higher?

Check the Event Viewer to see if there are more details on the second error, such as which file can not be read, etc.

Tried repairing the redistributable included, did nothing.

DDI is 10.1 with all the newest graphic drivers and updates, no idea how to fix that. Card is Radeon R9 280.

Event viewer gives this: Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Divinity Original Sin Enhanced Edition because of this error.

The interesting thing is it gives the same message for the "AMD Settings" program, which crashes on every boot. Reinstalling doesn't work on that either.

Verifying game cache in Steam states that a file is missing and will be acquired, but that doesn't work and it gives the same answer all the time (also for some other games that work fine).

Tried mostly everything else in all the threads, no luck. Also, the game apparently crashes before making a folder in documents, as there is none.

And you have Windows 7 with Service Pack 1 installed, or later?

Try uninstalling the AMD Settings program.

A clean re-install of the latest graphics drivers may fix the DDI Version being reported lower than it should be. This can also be caused by system or video monitoring or overclocking programs. If possible, check your monitor/laptop manufacturer's site for an updated inf file, especially if a monitor is just listed in Windows as a generic PNP monitor (that is often the case for laptops).

Hmm, Windows 7 is indeed without service pack 1 or later. I'll work on that.

Already tried it with the AMD Settings uninstalled, did not work.

I guess I can try completely uninstalling and reinstalling the drivers, instead of just updating them. The monitor is Samsung Syncmaster 225mw if that matters.

I'll get back when I've tried some more of this stuff then, thanks for your help.

Don't worry about the DDI Version until you have SP1 installed; that will more than likely fix that problem (SP1 is required to have full hardware support for DirectX 11).

SP 1 has fixed it indeed. Thank you, and sorry to have bothered you, I seemed to have missed the SP thing in the thread before.

No problem; I'm glad you got it working.
The rest will probably help someone else, eventually. I should copy that to the start of the topic...

The problem os still actual for me. D:OS EE is crashing at startup, I don't even seen any screen on launch, just crash with 0xc0000005 error. Windows 10, 64-bit, nVidia GTX 1060 6gb, 12 Gb RAM.

The most interesting thing about is that Classic version is working fine, at least no problem with launch.

I tried almost everything from a lot of threads: creating different settings at documents folder, compability modes, resolution settings, reinstalling of game and redist. Any ideas how to fix it? I really want to play Enhanced Edition of the game.

If you check the Event Viewer, does that give a 'Faulting Module' file name that might help identify the cause of the crash?
- click Start (or WinKey-R), then type "event viewer" into the search box. in Windows 10, 'event' should bring up 'View event logs'.
- after starting the Event Viewer, expand 'Windows Logs' in the left column and select 'Application'
- in the center column, look for a recent error (maybe sort by Date and Time) for the game
- check the information under the 'General' tab below the list of events, starting with "Faulting application name..."

If you have any generic or obscure USB controllers (or other devices) plugged in, try disconnecting them. Crashes on startup with faulting module names of ntdll.dll and EZFRD64.DLL, can (particularly for the latter) be related to USB controllers or PS2 to USB adapters (for various games).
One person reported a crash using the Wii U controller adapter in Dinput mode, which could be fixed by uninstalling the drivers (though that also eliminated rumble support).
Another reported this issue with a USB hub, and Windows 10 in particular seems to have more problems with USB devices that are not fully recognized.

Are you shutting down all non-essential programs (especially anti-virus) before starting the game? Firewalls have caused conflicts (generally on loading screens) and overlays from graphics tweaking/monitoring programs or chat programs have also caused issues.


The exception code c0000005 is a memory access violation, but there are a variety of possible causes.

Try checking your system files:
- click Start, type cmd into the search box, right click Command Prompt and select run as administrator.
- type the following command and hit Enter
sfc /scannow
When that is done, type exit and hit Enter, then reboot your computer.
For more details, see: https://support.microsoft.com/en-ca/kb/929833

You can try testing your RAM, though if only D:OS is crashing, it probably isn't a hardware issue. You can use the Windows Memory Diagnostic program or (much more thorough) Memtest86.
http://www.memtest.org

Great thanks! That was really problem of gamepads. After I unplagged chinese controller game started work fine. Actually it's sad a little but I hope one Xbox gamepad is enough for hotseat coop (+keyboard and mouse).

Split screen co-op is only supported (in the Enhanced Edition) with 2 controllers.

However, at least in Windows you can use a virtual gamepad, like Headsoft's VJoy Virtual Joystick Driver (with the option set to block keys, in order to stop keystrokes from also being sent to the game).

After setting up the keys, you would need to use x360ce to get the game to recognize the virtual joystick. The default settings should be fine, though opening the x360ce program can make it easier to test the key layout and assignments.

I didn't do a full gamepad configuration when I tried this a while ago, just the left stick, Dpad, A/B/X/Y and start buttons, enough to see if it would work, and get local split screen going with a keyboard and Xbox 360 controller.

I have no idea if anyone is still having this problem but this solved it for me, I have the GOG version of the game

Since the 10th generation of Intel i-series processors, there is an error in the calculation of the OpenSSL instructions, which Intel describes more fully here:

https://software.intel.com/content/...ash-bug-requires-application-update.html



Until this will be resolved, you might want to try to follow this safe workaround:

- Press WinKey+R to open Run window. In it paste:
SystemPropertiesAdvanced

Press Ok.


Next click on Environment Variables...


In the lower frame, System Variables, press New:



And in the fields, paste these values:
Variable Name:
OPENSSL_ia32cap
Variable value:
~0x20000000



Press Ok and close the Environment Variables window. Restart the computer. Try to run the game now.