Hi, I sent all of my information to the support email about 24 hours ago but still haven't heard anything back. I'm curious what they mean by 'a reasonable time period'.
Anyhow, the details. I installed last night and tried to run. Nothing, crashed instantly. I read the Steam help and ran through everything they suggested (verified local files, manually ran redistributables, etc.) Everything checked out.
Next I sent my first email to Larian Support and got the first canned response which ended up getting me to this forum. So I read through a bunch of similar crash posts and found there was a tool I should run. I did this and it says that the MS VC++ redistributable failed. So I uninstalled it, reinstalled it and updated Win 8.1 again. Tool still says it failed. I can't create the Report.zip because like everyone else, that causes the tool to crash too.
So, I've sent Larian support my crash files, the information about the tool claiming there is something wrong with the VC++ redistributable files and the information from the event viewer about the crash.
I can't find the graphics setting file people mention playing with. I assume that is because it never actually gets started. I'd really like to play the game but it doesn't appear to want me to. Is there any more information I can send them? Any idea how many days before I'll finally get a response?
Last edited by Lokitia; 11/07/14 12:51 PM.
