Please email supportdos@larian.com, with a description of the problem and the report.zip file generated by the
D:OS support tool (for the PC version). The report will contain system and game information, any crash dumps, and your saved games. If file size is an issue, most of the saves can be deleted from the zip, since they are not directly relevant in this case (unless there are some areas that are better or worse than others, etc).