Got the artbook in the mail, but one corner is smashed a bit and slightly torn.
Email support@larian.com, or maybe kickstarter@larian.com.
After problems with the first batches of the Divinity Anthology Larian did upgrade their packaging. The padded envelope for the art book got my copy here fine, though a cardboard sleeve would have provided better corner protection (there would still be some small percentage with damage during shipping, though, regardless).
the point is a little moot now, as Swen himself was pretty clear that this is the last time they're doing any kind of physical release.
I wonder if there would be enough demand for a delayed physical special edition for future games? (several months after the digital release, or a one year anniversary edition, or something)