That sucks. It wouldn't really bother me, but I can see how it would matter a lot to a collector.
Yeah, I hear that. Trying to not be unreasonable about it. Honestly, it's more damaged than the pics show, as I only focused on one of the corners (the top spine-corner is also bust). But it's also only a trinket, so no big deal.
Will post with Larian's response.