First thing I said was "there will be spoilers". If you keep reading beyond that, I doubt any dedicated spoiler forum is going to be able to help you.
It said they were going to hieberhiem, (or whatever) so I assumed you have to find them there next. Sort of like a wild goose chase until they finally talk to you again, and you agree to go on a quest to nemesis and free their people and kill some of the demons imprisoning them. It wouldn't even have to be a very long quest, just an invasion of the dungeon and breaking their service to the demons somehow. That's the logical train of thought. Since the main characters are such powerful guardians, after all. Because no matter who you choose to help, one side or the other suffers.
