As jito said they were out of town for 2 weeks. In addition they are a small team and not prepare for the success of this game.
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HIstorically I have had excellent and fast respons to support email -having said that my last two kickstart emails were answered very poorly and by someone who does not reguarly answer the email (lynn answers are usually spot on - this person sounded like an intern and i was very unhappy with his responses). Anyways my approprach if I have any more issues is to wait a couple of months untilt he noise dies down.
