Thank you for your reply.
Even if you have no information to give, taking five ten minutes to communicate is priceless! Just the fact that we hear from you guys, even if it is a "we don't know when or even what will be fixed" is a big deal.
I'm betting that your reply alone will have good effect on the gamers who love this game. Because, like I said, then we know and don't have to speculate. News and information doesn't have to be good, just keep the customers informed.