I forwarded your support email to someone to fix the save.
For the Launcher.exe file, is your firewall blocking access? It should check for an update if it has internet access, and download the patch, otherwise it just starts the game.
Ahh, thanks for the reply, I checked Windows firewall and my anti-virus settings and gave the launcher file access. Lo and behold, the update downloaded, my game version was patched to 1.4.9.70 and General Raze was there! Thanks for your assistance Raze, sorry I had to kill you and steal your armor
Guess you can close off the support ticket you sent earlier. Now I can move on to Aleroth.
