We were/are indeed dealing with either bounced packages (because people moved in the meantime), or people that haven't received nothing at all. Of course we do understand that you want your box quickly and you deserve this! Unfortunately the post in Belgium is extremely expensive and if we would send all the bounced or lost packages for a second time with a tracking number, that would be a huge cost. Additional costs would be (approx) 45 EUR (by post) and even up to 80 EUR (by DHL/Fedex).
Can you email me please? support@larian.com
Please refer to this topic; together we can look for a solution.
Thank you,
Lynn
