Are there certain things you can do to reliably trigger this, or is it random?

When this happens in dialogues, were the other characters generally moving when they started? (ie click on the NPC from a distance, rather than move in range first, then initiate the dialogue)

Are you shutting down all non-essential programs (especially anti-virus) before starting the game? Firewalls have caused conflicts (generally on loading screens) and overlays from graphics tweaking/monitoring programs or chat programs have also caused issues.

Try verifying local files: in the Galaxy client (if you are using it), select Divinity: Original Sin Enhanced Edition in the left column, then click on the More button, and in the Manage menu select 'Verify / Repair'.


Please email supportdos@larian.com, with a description of the problem and the report.zip file generated by the D:OS EE Analysis Tool (for Windows).
Extract the zip file somewhere and run the AnalysisTool.exe. When that loads, browse to the install folder (if it is not automatically detected), optionally run the tests first, and then generate a report (it will be saved in the same location as the Analysis Tool).

The report will contain system and game information, as well as your saved games. To reduce the file size, you can delete most of the saves from the zip; leave your latest, or one where you can reproduce this, and (if available) a save made after this occurs (though if saving and reloading fixes the problem, a save then may not be helpful).