Larian Studios Forums Divinity - Original Sin Divinity - Original Sin - Technical Issues Trouble loading game

Hi, bought the game off GOG the other day and just tried running it this afternoon for the first time. Unfortunately it doesn't seem to want to load properly for me.

Specifically when I try to run it I get sound as if it's playing a short trailer followed by music I would expect to hear over a menu screen of some sort, but there is no menu. There is no window. There's no icon for the program on the taskbar, although the process does clearly appear in the task manager and the volume mixer does show it as a separate sound source for where that music's coming from. It's as if the program is loading up fine, EXCEPT for the part where it generates a window for itself.

I'm running Windows 10 Pro, GTX960, FX8350, 16GB RAM. Everything at stock, no overclocking. Any help would be greatly appreciated.

Are you shutting down all non-essential programs (especially anti-virus) before starting the game? Firewalls have caused conflicts (generally on loading screens) and overlays from graphics tweaking/monitoring programs or chat programs have also caused issues. This seems more like a driver / DirectX related issue, though.

Check for updated graphics drivers and Windows updates in general.

Try verifying local files, if you are using the Galaxy client; select Divinity: Original Sin Enhanced Edition in the left column, then click on the More button, and in the Manage menu select 'Verify / Repair'. If you downloaded the installer, you can try a clean re-install of the game.

Try temporarily lowering your desktop resolution, to limit what the game will auto-detect.
Alternately, you can edit a configuration file to manually set the resolution and display mode (see below).


Try browsing to the '..\Documents\Larian Studios' folder and deleting the 'Divinity Original Sin Enhanced Edition' subfolder.
This folder contains the saved games, configuration files and a level cache folder. Normally I would suggest renaming the folder for troubleshooting purposes, but if you don't have any saved games that isn't an issue.
Next, extract the replacement folder from this download into your '..\Documents\Larian Studios' folder, and see if that will get the game to show up.

The graphicSettings.lsx file is set to 1280x720 Windowed mode, Very Low quality preset, which you can change in the options (manually, or hit autodetect) if this helps. If not, delete the downloaded My Documents D:OS folder and try starting the game again.


To manually change the display mode, open the the graphicSettings.lsx file (in the '..\Documents\Larian Studios\Divinity Original Sin Enhanced Edition' folder) in Wordpad, or other text editor, and search for 'fake' near the beginning. Edit the number in value="0" / value="1" in the second line after FakeFullscreenEnabled / Fullscreen; if both FakeFullscreen and Fullscreen are set to zero, it will be in Window mode.

<node id="ConfigEntry">
<attribute id="MapKey" value="FakeFullscreenEnabled" type="22" />
<attribute id="Type" value="0" type="5" />
<attribute id="Value" value="1" type="4" />
</node>
<node id="ConfigEntry">
<attribute id="MapKey" value="FrameCapFPS" type="22" />
<attribute id="Type" value="0" type="5" />
<attribute id="Value" value="60" type="4" />
</node>
<node id="ConfigEntry">
<attribute id="MapKey" value="Fullscreen" type="22" />
<attribute id="Type" value="0" type="5" />
<attribute id="Value" value="0" type="4" />
</node>


Search for 'Height' to change the resolution:

</node>
<node id="ConfigEntry">
<attribute id="MapKey" value="ScreenHeight" type="22" />
<attribute id="Type" value="0" type="5" />
<attribute id="Value" value="1600" type="4" />
</node>
<node id="ConfigEntry">
<attribute id="MapKey" value="ScreenWidth" type="22" />
<attribute id="Type" value="0" type="5" />
<attribute id="Value" value="2560" type="4" />
</node>

The only anti-virus and firewall software running are the ones built into Windows 10 itself. I killed a few random things I had running in the background like my clipboard manager, little things I didn't expect to make a change and no surprise they didn't. I also made sure that both Windows Update and my GeForce drivers are fully up-to-date (I had Windows Update set to defer upgrades but went ahead and updated to the "Threshold 2" release from last month that I'd been holding back on, didn't fix it).

I ran the verify install option in GOG Galaxy, disabled my second monitor and dropped the resolution on my primary down to 720p, dropped in the contents of your zip file replacing the one that was there and adding in that whole subdirectory, all the while between each of these changes trying to load the game and then killing the process in task manager when no window appeared. No luck

I keep a fairly lean machine with not much installed and most of my data kept on secondary drives, so reformatting the SSD and slapping on a clean install of Windows isn't as outlandish a suggestion as it would be for most people. This isn't the first time I've run into issues trying to run a game in Windows 10 (although other games have run flawlessly), so if push comes to shove I could try dropping Windows 7 back onto this machine. If no other solution presents itself then I think I might know what I'm doing next Saturday. Thanks for the suggestions.

Please email supportdos@larian.com, with a description of the problem (or link to this topic) and the report.zip file generated by the D:OS EE Analysis Tool (for Windows).
Extract the zip file somewhere and run the AnalysisTool.exe. When that loads, browse to the install folder (if it is not automatically detected), optionally run the tests first, and then generate a report (it will be saved in the same location as the Analysis Tool).

Quick update, I ran that tool you linked and saw that it indicated something a bit wonky with DirectX on my system. Didn't get around to emailing your support people, I just found some time to go ahead with the full format/clean install. May be a little overboard, but I got the game running properly! Thanks again!