Ah well, just got a reply back from GOG. Apparently, it was as you feared. :-(
"Hello,
I have checked this code, and it looks like it was canceled, because it was purchased fraudulently, with a stolen card. In such situations, our policy is to cancel the code, and give the money back to the owner of the stolen card."
and also:
"I would strongly advise that you contact the third-party reseller, whom you most likely bought this code from, and ask for your money back."
I still think it strange they would just 'take' the game, while I was just as much swindled as they were. And that without saying anything. I mean, isn't that weird? In r/l, if somebody tried that, they wouldn't possibly dare to, at least not without court-warrant. Now, they don't incur any losses, but it's transferred to me? I'm not meaning to be grumpy about this, but I find the odds, this way, heavily disfavouring the end-customer. Well, we'll see what G2A says. They (GOG) gave me a code to say to the re-seller, so I'll see how it goes there...
I'll keep you posted.
Edit: It doesn't bode well, since it already gives problems from the start. When I go to their 'resolution centre' it allows you to make a claim/complaint, and ask for your game and order number. BUT... you can't just fill in the number; it's working with a drop-down menu... and that drop-don menu acts as if I've never bought anything on G2A, because it says it can't find any keys that I bought. (While, if I go to my account under the tab 'buying', and then 'bought items' I clearly see all the keys of all the games I bought there.
Are they being wilfully difficult, or am I overlooking something obvious? Has anyone got any experience with this on G2A? You, raze?
Edit2; Got a bit further with trying their 'life' helpdesk-chat. Had to send an additional mail. Will see what it gives.
Last edited by AidBand; 15/02/16 06:59 PM.
