If you have a save where you can reliably reproduce this problem, or notice any patterns that can trigger it, then yes, it may help to have that save to test with (supportdos@larian.com).
Since reloading may fix the problem, reproducing it would probably require a save before a fight starts, and a general description (if applicable) of the actions/tactics needs to cause a problem. If you find a save where reloading doesn't help, or no particular actions are required to cause the freezing, that would probably be even better.
