Larian Studios Forums Divinity - Original Sin Divinity - Original Sin - Technical Issues PS-4 - Saving intermittently crashes the game

I've noticed some other PS-4 users have ran into a similar issue to the one I'm experiencing, so I figured I'd add my concerns to the mix as well as mention some of the troubleshooting I've attempted.

As I've progressed further into the game (just started in on silverglen and area), when attempting to either quick-save or save normally; Divinity will frequently crash and display the following error message:
"An error has occurred in the following application.
(CE-34878-0)
Divinity: Original Sin Enhanced Edition"
followed by a prompt asking me to fill out an error report. (which I've completed multiple times)

Troubleshooting -
- I've verified Divinity and my PS-4 are using their most current software versions. (patch 1.04 for divinity, and 3.15 for my PS-4s' firmware)
- I've restarted my PS-4 multiple times
- I've deleted and re-installed Divinity multiple times
- I've re-initialized my PS-4

Sadly I'm still getting this error when I try to save my game. help?

A few other people have run into similar issues. At least one problem (which could possibly give the in-game errors 523, 524, 525) has been fixed and there are others still being investigated.

If you email supportdos@larian.com, with description (or link to this topic) and one of your saves (especially if there are certain steps you can do that will reliably cause a crash trying to re-save), I will create a support issue to get a programmer to take a look at it, and determine if it is a known issue, or not. If it is it will at least provide another test case for a fix, and if not, it should help in identifying and fixing the problem.

You would need to transfer the save to a USB flash drive first.
In the Saved Data in System Storage section of the Settings menu, click Copy to USB Storage Device, select the save and Copy. From there you can zip the files, then copy to email or upload to Dropbox or Google drive, etc, and provide a link.

I've sent an email with my recent saves as per your instructions. Thank you for the quick response, I appreciate it.

My girlfriend and I love playing the split screen co-op mode for this game, and being unable to save has pretty much made that impractical; so hopefully the problem can be fixed easily.

OP, did you ever hear back from them? I've been having the same issue and just sent them an email hoping they can help.

There have been a couple of issues fixed which could causes crashes when saving, including the problem Neorealist was having. These will be in the next update; there is no ETA yet, but there may be relevant (minor) news soon.

I did get a reply fairly quickly. (From Raze himself actually, I am quite impressed with his promptness and courtesy)

The gist of it was a thank-you note for sending them a copy of my save-file to look at in an attempt to determine the issue.

I'm hoping that next patch comes out swiftly so that myself and my S.O. can get back to playing some Co-op, but I wasn't given a specific time-frame for such.

Quick reply? Yes! Is the game still broke 5 months after release? Also, yes. Don't be fooled, we have been emailing about these issues since the beginning of November.

"we"
No, you emailed support about the known Luculla Forest crash when loading on Christmas day. You mentioned crashing when saving in the forum in early January, and specifically refused to email support when requested. Which is fine, but don't claim to have done anything about the save issue besides complain.

"beginning of November"
The issues crashing when saving were only reported at the end of December (except an isolated case earlier in December, which looked more like just a corrupt save) when the patch was going through the submission process, but then had to be updated with a fix for an issue found in the PC version, and resubmitted.
It was early February before someone emailed support with a save and a detailed description which allowed one of the problems to be reproduced and fixed. The save in December and another in February helped identify the other issue.

Are you kidding me? The game is broke! The game is FULL of bugs. Your developers take FOREVER to fix anything. I can't play this stupid ass game since two weeks after it was released in October. You want to debate the exact issue causing this game to be broken? There are MULTIPLE bugs and issues with this horrible console port.

Maybe... just maybe... you can suck it up and finally admit that the PS4 port is TRASH! Do you really think I'm making this shit up? FACT - I CAN'T PLAY THIS GAME SINCE EARLY NOVEMBER. Do you know why? Because it is FULL OF BUGS. Do you understand yet, RAZE?

IF your team had fixed these issues I wouldn't be so pissed off right now. And you sir completely fail at owning up to the games huge failings.

It's like it pisses you off that I am letting others know about Larian's failure. And for the record, yeah I didn't send save files because you know what.... THATS NOT MY FUCKING JOB. I have never in my life seen a game developer put it on their customers to identify and troubleshoot the game they paid for. You act like it should be my responsibility to make sure the game you are selling works.

But I'm sure if this ridiculous situation were reversed and you (RAZE) paid $60 for a game that did not work going on 5 months you would be super happy and smiles.... bullshit. So now, not only is the game broken but also the support in the forums is super rude and can't handle the truth about the sloppy rushed PS4 port.

I'm not trying to debate anything, just correct inaccurate statements. It is strange that you think it requires any kind of emotional reaction in order to do so.

It is not any game player's job to report any bug for any game on any platform. Some people, however, realize that additional information may be required in order to reproduce a problem and fix it, be that a description, a save or both.
Imagine if everyone on PC had your attitude with the Luculla Forest crash. Maybe sometimes after getting to Luculla Forest saves could start to crash on load for a minority of players. How long to do think it would have taken to fix without any saves? How long would QA have needed to go through the game they had done many times before until someone tried destroying troll droppings? How long would a programmer take to go through everything Luculla Forest related before finding the change to the item properties that caused the bug, with nothing to go on to narrow down the problem?

Stop projecting. You are not everybody. The fact that some people have run into bugs that have halted progress does not mean everybody has, or that it is very common. That doesn't make it any less serious or important to fix, but it is inaccurate to claim the game as a whole is broken.
The fact that you react this way does not mean I would, however much you want to assume I couldn't possibly have ever run into similar problems with games.

The console patches have been approved and should go live early Monday.

Imagine this... I pay $60 for a game and can actually play it. All you're really saying is your company can't be held responsible for the existing bugs your company created and that my attitude is the real issue here. My attitude towards this game was extremely positive until the game stopped working.

Let's be real here. I did nothing unusual while playing the game and it simply broke. First the Lucalla Forest issue and then the fix for that opened up even more issues with game saves. Larian FAILED to playtest this game... there can be NO OTHER EXCUSE. If Larian had actually playtested this game on the PS4 then they did an absolutely horrible job. I started two separate games and ran into the same game ending bugs BOTH TIMES. That is 2 for 2. It is your job to find and fix these bugs not mine.

So you believe it is impossible for an issue to be rare? If you run into a problem, everyone else must have, as well?

You do realize that Sony has separate certification processes for the North American and European releases, right? Are you assuming they didn't playtest the game either, despite having technical requirements for everything from the length of playable character names to trophies, etc?

Are you serious? Reality check RAZE. Your game doesn't fucking work for me and I paid full price. Why do you insist on arguing with your customers instead of making them feel confident in your ability to fix the fucking game?

I CANT GET A REFUND! I CANT PLAY THE GAME! I GOT SCREWED OUT OF $60 5 MONTHS AGO!

Tell your boss to respond because you can't handle this job.

If the fact that crash issues have been identified and fixed, there is a patch, the patch is approved by Sony and will be released Monday doesn't give you any confidence that the problem can be fixed, there is nothing I or anyone else can say beyond this which would help with your feelings.

Do you know what could have helped? If you emailed support with one of your saves, a programmer could have looked at it and confirmed whether or not you were encountered a known issue, which would be fixed in the patch.
I know you'll read that as some kind of accusation, but if the pending release of the patch isn't enough, that is literally the only thing which would convince you.

I'd like to chime in.

I think the turn-around on this issue is excellent. (just slightly more than an hour for an initial reply, and less than two weeks for the patch; crossing my fingers that it fixes everything)

I also had no problem with submitting a save-file for review. It took literally 30 seconds to copy it off of my ps4 and not much longer than that to send an email. Not because I felt I 'had' any specific obligation to, but because I actually want the issue fixed and felt that another discrete example of the issue I was experiencing would 'help' their programmers with that resolution. I've done some programming myself, and can relate to the difficulties in tracking down code that isn't doing what it is supposed to.

I understand that other customers may not have had similar experiences to my own, but figured I should present my viewpoint as well as a counter-balance of sorts. So far as I am concerned, keep up the good work Raze.

Fucking hell, a voice of reason?
Colour me shocked...

Well done mate

You know what the biggest difference is between me and the two fanboys above? I bought the game 5 months ago and still can't play the game. There was a patch that was "supposed" to fix the issues but guess what... IT DIDN'T FUCKING WORK. So yeah... I have about ZERO confidence I will ever play this game. In fact, I don't even want to play this game I want my FUCKING MONEY BACK.

Aenra, I've seen your smart-ass comments all over these forums. I'm sure someone with your 'personality' would have a very reasonable and friendly tone if you were having the same problems I am having with this game.

I am upset. I bought this game for $60 almost a half a year ago and because of the endless bugs I can't play it. The game has not worked for me on the PS4 since early November.

$60 that I gave to this company and I get NOTHING. And the only communication from the comapny at all is from Raze and his inability to understand why this might upset someone.

There was a patch that was suppose to fix the Luculla Forest crash, which it did. Expecting it to fix problems only reported after it was finalized is unrealistic.

The term fanboys is generally used to dismiss people with a differing opinion, so those using it don't have to think or try forming a rational argument. If your approach was different, do you think 'even' Aenra, smart-ass comments and all, would be unsympathetic to running into 2 game halting bugs, with console patch times being a couple months?

Injecting facts into a discussion doesn't mean I don't understand why you are upset. The world isn't divided into two groups, those who completely agree with you, even statements demonstrably wrong, and those who completely disagree, to the point of not being able to empathize at all.