There is stuff between a game working for you (so nobody else has ever had a problem with it) and not working for you (so nobody else is able to play it).
If you feel you are being unreasonable, especially with comments on that from others (including a PS4 user that ran into a serious bug), maybe you should look at yourself rather than blame me.
Do you not think you have valid criticism without the exaggeration and hyperbole? Do you need to ignore facts and reality, to the point that bringing them up is making excuses, even if you make a statement that is logically and demonstrably false?
If you simply wanted to play the game you paid for, you would have tried it after the second patch.
Nobody cares whether I am sorry or not, very likely including you. What people in general want who report problems is a fix, suggestions of things to try to resolve or avoid a problem, or if there is a bug, information on what is being done about it. I can collect information to give the programmer to isolate and fix bugs, and relay information back when available, but apologies would generally not be helpful (and done commonly would undoubtedly come off as insincere). I have apologized on some occasions, and nobody has ever came back and said that was fine then, as long as I/Larian was sorry; I have been thanked for helping to fix issues, though, or for replying efficiently, even if I couldn't help (ie in cases of not meeting system requirements for the PC version, or a bug that would need to wait for the next update to be fixed, etc).
I may not have used that phrase, but I certainly wasn't unsympathetic to you running into a second problem causing a crash on load after the Luculla Forest bug was fixed in the first patch.
I suspect you only brought that up as criticism, though, and an apology would not have made any difference (particularly since my efforts to actually do something to help you were repeatedly rebuffed).
