<img src="/ubbthreads/images/graemlins/disagree.gif" alt="" /> So reply to the email and tell them you already figured out the first paragraph, and you are attempting the second. Tell them it is not possible to return the game to the place of purchase.

I contacted CDV awhile ago for a gamer who ran into a bug which required the hotfix for him to be able to play, but the updated copy protection in the hotfix conflicted with his optical drive. CDV's first response was 'did you install the hotfix?'. It took a second email before they actually comprehended the situation. Unfortunately, their response was 'wait for the patch' (which they have yet to officially release).