First off, thanks so much for the reply! You guys run a great business so just know that we all appreciate your team so much and we have loads of trust in you to do well.
Hello again,
So just to give you a heads up on how we handle the feedback - these are the things we're doing:
1. We go through pretty much everything that's written on D:OS 2 all over the internet on a daily basis. For me, it's literally the first thing I do in the morning and I'm not the only one in the team. That gives us the trends. That we don't react to everything is just because we're only human and still need to make the bloody game too. Personally I wished I had the time because I'd love to react to everything but those days are unfortunately over for me.
Have you considered hiring a person or volunteer whose sole job is strictly that? If not, this might be a great time to consider such an option.
Effective communication from a community manager during Early Access can provide a wealth of assistance for a development team, and can certainly put a lot of customers at ease know they have a familiar face they can talk to to relay their biggest concerns.
This person can also provide a more "condensed" list of hot topic issues or suggestions from the community, and can facilitate "targeted" feedback when necessary. Having worked as a QA with other game companies before, I know I personally found this extremely useful.
Right now, we're already at work on a few system changes that should address several things that we saw were not working that well, so you should see that come in your direction in the not so distant future.
I look forward to it! If we might beg for more information, any hints as to want systems are being looked into now, or things we should especially focus our feedback efforts on?
