Hello,
I just purchased the game and can't get it to run. First it wouldn't let me create a profile. When I tried I would get a black screen, background music still running, but unable to do anything except pressing the power off button on my computer. This issue was solved by copying a Dummy profile I downloaded via a link provided by this forum.
Then the next issue appeared: I can access character creation but when I start the game I get a loading screen and a second later I'm back at the beginning with an error message that says: "Savegame load failed: error code 612".
I have tried setting the resolution back to default values, running"EoCapp" from the install directory as administrator, creating an exception in my security software (BitDefender), nothing works.
So far I've spent 3 hours trying to get a new game to run to no avail. Sorry to say this but that is seriously disappointing and not at all what I would expect from such an highly acclaimed game.