Other troubleshooting

This section is for things which may be useful in specific circumstances, but not in general.

It is possible to manually edit the game resolution and display mode.

Open the graphicSettings.lsx file (in '..\Documents\Larian Studios\Divinity Original Sin 2') in a text editor (such as Wordpad):

Search for 'fake' near the start of the file to set the display mode (if both FakeFullscreen and Fullscreen are set to zero, it will be in Window mode... edit the number in value="0" / value="1" in the second line after FakeFullscreenEnabled / Fullscreen).

<node id="ConfigEntry">
<attribute id="MapKey" value="FakeFullscreenEnabled" type="22" />
<attribute id="Type" value="0" type="5" />
<attribute id="Value" value="0" type="4" />
</node>

and a couple entries lower:
<node id="ConfigEntry">
<attribute id="MapKey" value="Fullscreen" type="22" />
<attribute id="Type" value="0" type="5" />
<attribute id="Value" value="1" type="4" />
</node>


For the resolution, search for 'height':

</node>
<node id="ConfigEntry">
<attribute id="MapKey" value="ScreenHeight" type="22" />
<attribute id="Type" value="0" type="5" />
<attribute id="Value" value="1600" type="4" />
</node>
<node id="ConfigEntry">
<attribute id="MapKey" value="ScreenWidth" type="22" />
<attribute id="Type" value="0" type="5" />
<attribute id="Value" value="2560" type="4" />
</node>



Cloud Saves and Save file issues

Steam not syncing

Normally Steam should automatically sync when exiting the game. Sometimes it doesn't, but restarting the game should get it to sync in that case.

Try making new saves on each system, to see if the problem is syncing in general, or just with a specific system.

Try disabling Steam cloud support on each system, either globally (in the client click on the Steam menu and select Settings, and then Cloud) or just for this game (in the library right click Divinity: Original Sin 2 and select Properties, then switch to the Updates tab and check the Steam Cloud section). Restart Steam on one system, enable cloud saves again, start the game, load a save and make a new named save, exit, and make sure Steam syncs. Next, switch to another system, restart Steam, enable cloud support, start the game and see if the new save shows up.

Each save is a folder in the '..\Documents\Larian Studios\Divinity Original Sin 2\PlayerProfiles\<ProfileName>\Savegames\Story' folder.
Steam also keeps a copy of the profile folders in its own install folder to use when syncing.

Though it shouldn't be necessary, you can check the saves available online using the program Steam Cloud File Manager Lite (and download or delete them); download. You need to be logged in to the Steam client and have the game's AppID (435150).


Lost, deleted or overwritten saves

If saves are not showing up in-game, you can check in Windows Explorer to see if the save files are present, or not.
Each save is a folder in the '..\Documents\Larian Studios\Divinity Original Sin 2\PlayerProfiles\<ProfileName>\Savegames\Story' folder.

If you swich Windows user accounts, that will result in a different set of profiles, since they are saved to the current user's My Documents folder.

Shut down all non-essential programs (especially anti-virus) before starting the game.
A couple of people have had an anti-virus program (Comodo Cloud Antivirus, which can be installed as part of a browser download) create a sandbox for the game's My Documents folder, so each time they restarted the game they would have to create a profile again, etc, with the previous sessions saved to different folders in a c:\CCAV folder.

You can try searching your hard drive for *.lsv files, in case the profile got moved somehow.

Restoring a previous save would be possible with a (hopefully recent) backup of the My Documents folder.

Windows Shadow Copy, if available and enabled, may allow restoring a previous version of a save. Try right clicking the 'Story' folder, or individual save folders, select Properties and (if available) switch to the Previous Versions tab to see if there are any previous copies.

You can try a file recovery program such as Recuva, but it may not be able to completely restore a save if they were deleted or overwritten. In general, the more you use the computer after files are deleted, the less likely they will be recoverable.

For the Steam version, if cloud saves are enabled, you can also check in the Steam install folder, since Steam keeps a copy of the profile and saves there, which it uses when syncing.

A couple of people have reported a problem with Steam syncing in the wrong direction, so after a play sessions their saves could (usually rarely) revert back to the previous state. If you don't need that function, try disabling Steam cloud support for the game, if applicable (in the library right click Divinity: Original Sin 2 and select Properties, then switch to the Updates tab and check the Steam Cloud section).

The Steam Cloud File Manager Lite program (links above) can check and download online saves for the Steam version, if cloud saves were enabled, but Steam usually syncs when exiting the game, so the online saves will most likely share the fate of the local versions.