So they just won't fix this mess and i've not seen anywhere clearly stating that "everything will be shipped Septermber 14th"
Well, the order page for the CE (shop.larian.game) DID say "Pre-order now and we will ship you your very own Collector's Edition September 14th 2017."
But as for "won't fix this mess"... as posted by Raze on the first page of this thread:
Originally Posted by Raze
Unfortunately, it is not possible to email the codes. Someone did look into that, but the company handling the production of the boxes would have had to keep track of which keys went into which boxes from the start to be able to do this.
So it's not that they don't WANT to give you your key now, it's that they CAN'T give you your key now, because they don't know what your key is. So they would have to give you a second key. If you're really that upset about having to wait a few more days and not being able to play today, to the point that you're considering asking a refund for the CE, then you can always buy the standard edition now, and just sell the complete and unopened CE once it arrives... I'm sure there are still plenty of people willing to purchase it from you...
Every other purchase gave you digital key, there was nothing saying CE editions would ONLY be physical key, therefor they switched what they did for ALL other purchases and did not mention it.
Again this is not about the other content of CE, just the key. (let's face it... a game that has no CD and can only be downloaded having a paper with a key doesn't make sense)
Kickstarter CE got their key digitally only this 1000 did not.
About not being able to know which key goes into each order it means they are either lacking organization, because they will have to keep track of which key belonges to each order since it's not digitally generated... it's a physical item, somwhere there has to be a registry of them, things are not done randomly in companies or are they on Larian? So far they have done everything right besides this.
So yes i still believe they could fix it, it's just that it would give them more work then they are interested in doing and i will not go buying another key nor going to sell one.
PS: i don't expect they will do anything about this, i'm past that as it clearly is not of their interest, but perhaps in future games there is the possibility they will take better care of their costumers and learn from this mistake, otherwise today it's just me and a few more, next time it will be many more until their reputation is affected by this and they will loose more money then the work it would give them to do things better.
edit: and yes i am angry at this hence the wall of text.
