Every game i purchased that has no CD/DVD ALWAYS has digital key, every CE i've bought that had no CD/DVD ALWAYS sent the key code digitally.
Sounds like you've been very lucky so far, because I'm s*cker for CEs, and I definitely don't share your experience. I'm quite used to having to wait days, or even weeks, for both my CE box and my digital game code. There are only a few (large) publishers that also include the code in email.
Originally Posted by Kultyz
So your telling me that Larian generated 1000 unique keys, had (or contracted someone) to print them on paper, delivered them to DHL, without ever having a registry of the keys? Then what if someone says his key is not working? what if some mail delivery goes wrong? there are no registry of any of it? Maybe i'm used to work in companies where we have to keep track of those things and next time someone comes and complains i'll simply tell him "sorry but i don't keep track of our things".
That simply doesn't make sense.
This isn't uncommon at all, especially not for fairly small and independent companies such as Larian. Not all companies are required to log every single step of the process! They will have the full list of those 1000 keys, they just don't have each key linked to a specific person. If your key isn't working, they will ask you to provide the key (maybe a photocopy of the paper with the key on it) in your communication with them, so they can double-check it with the list. And if your valid key does indeed turn out to be not working, they will have to generate a new key anyway. As for mail delivery going wrong... that's why there's tracking on these packages. But I don't think they have any spare CEs left, so if your mail delivery somehow ends up somewhere else, they will just have to give you a full refund.
All in all, you're right though... there's nothing anyone (neither Larian nor we) can do about it at this stage... so all I can recommend, is to sit tight, have patience, and enjoy the game (and the box) once it arrives.
Well this has reached a point that is going too away from the topic. You clearly had your experiences with CE and companies as i have had mine and that won't take this anywhere in the end.
Point is, i'm trully disapointed with this and nothing can/will be done about it and there's no point in continuing to speak as it will not help anyone.
I also want to note to whoever has been reading that this has nothing to do with the game... as far as i've been reading the game is great and i do want to play it.
For me i've already sent an email to the shop to gather more information about refunding (4 hours ago and still no reply) in any case i don't even have the tracking number yet so...
I've said my peace, hope someone responsible in the company hears it and next time they can launch another great game with better costumer service.
