It's not that the CE is bad. If you had received the CE and it were damaged or otherwise not okay, then Larian would indeed be the company to contact. But if your package is (somewhere) in the shipping/delivery stage, and you want to know where it is, then it's the shipping company that should be able to provide you with that info. Some people said they tried contacting DHL or GLS, and they didn't have info on their package. HappyShops definitely should have that info.
Man... we live in different worlds.
1. I Bought a Larian Product 2. I did not selected who would make the delivery Larian did. 3. I have no contract/agreement with neither DHL nor Happyshops.
hence by law it was Larian who freely decided which company and service would be responsible for the delivery AND i paid Larian for this. On this contract Larian is now responsible to ensure that what i have paid Larian will be fulfilled. By the agreement i can only demand information from Larian. If Happyshops decides to not send anything it will be Larian OBLIGATION to find a solution for the contract to be fulfilled and then it's Larian decision if they want to deal with Happyshops or not.
Originally Posted by The Centaur
At this stage, Larian doesn't know exactly who received their CE, and who has not...
This only proves something i said at the start of this thread... Lack or organization from Larian.
Originally Posted by The Centaur
... I didn't recommend contacting HappyShops to complain, I recommended contacting HappyShops for information...
I don't know if you are aware that you currently are a sort of spokesman from Larian and i understand you are saying it in good faith to help us, however that is considered "Responsability misdirection" based on what i said above regarding contracts, but forget this part.
Point is... we have contacted Happyshops by now (from what i read in this thread most did) and we have received 0 information and some of us not even a reply. In terms of contract Happyshops has no obligation to tell us anything since we actualy don't have any agreement with them. But Larian does and we have a contract with Larian. So we can only demand explanations from Larian.
Seriously this is getting a bit tiresome of excuses and more excuses and very little to completly no show of Larian iniciative to even state anything official. All we have it's you The Centaur (to whom i thank for at least trying) giving us some words, however i start to have a feeling you have a directive from your superior to try to find excuses for what is happening, but it's getting to a point you're not helping anymore but keeping that tactic.
Don't take this personal, i do respect what you're trying... it's just that right now a simple "Yes Larian did mess up by not protecting the costumers from this" would be so much better... a clear and simple apology.
