Also, not been contacted directly about any delay. Do you mean to actually say "Everyone who emailed us to complain has had a reply?" as I've not sent any direct email because I was monitoring the situation on these forums instead.
I notice that the tracking now says that Thu, 21.09.17 11:30 Radefeld, Germany The international shipment has been processed in the parcel center of origin
So at least it looks like they've finally worked out how to give a parcel to DHL!
