Adding my experience to the list. I backed both DoS 1 and 2. I never received shipping information for my DoS1 CE and one never arrived. I reached out to Larian and explained the situation and they shipped me a new CE
Same for me, one DOS1 CE was lost and they send my another one, but i never received the artbook coming with it. (sent twice too) The sending problems seem to be part of the divinity tradition.