has anyone received CE ( last , 1.000 ) from Boston , MA ?

my usps tracking says :

September 21, 2017, 1:45 pm Processed Through Facility FRANKFURT/FLUGHAFEN, GERMANY
September 18, 2017, 2:21 pm Acceptance GERMANY

I am sick of this, been waiting to play the game since 14th, this is unacceptable.
the support does not reply our tickets.