Mad WolfClown; Email support@larian.com, and please include the key and a picture of the card.
The people handling fulfillment have been in contact with DHL and Happy Shops, to try to resolve outstanding shipping issues. Unfortunately, we do not have any estimates for how long the processing and shipping will take for the remaining packages. There are a number of CEs awaiting transfer out of Germany to the destination countries, as well as stuck at the first stage of shipping instructions being provided electronically.
The concept art and other higher tier rewards are currently being organized, and will be sent out directly by Larian (I assume not using DHL).
There is a significant backlog of support email, which I am currently focusing on. The day of release there were many, many email. The next day I woke up to 130 new email in less than 8 hours, which is an email a little faster than every 4 minutes. Email with cut and paste answers (localization, possible console versions, etc) can be done faster than that, but looking stuff up in the backer database, adding addresses to the shipping corrections list, etc, can take 5 minutes, testing saves or doing research on something can easily take 10 or 15 minutes and creating an associated bug report could bring that up to half an hour. The volume of new email has slowly tapered off, but is still fairly high.
The next week a few people started helping out part time, particularly with the common questions (not necessarily having technical backgrounds). I thought someone was going through specifically looking for Kickstarter / CE email, but apparently not (at least not checking the backlog). The week after that some people from QA started helping. I was still trying to follow up with existing situations, get new email that the people helping couldn't do, and then switch to the backlog, but that didn't work out well in terms of making a significant dent in the backlog. I am now primarily focusing on the backlog.
