There seems to have been a slight misunderstanding in how you interpreted my response.
Thank you for the clarification!
As they say, you can't keep everyone happy. Given your mod quality and their usefulness, I'm sure the positive ratings will keep prevailing.
Thank you for the kind words.
That being said, do feel free to direct them to us. We are aware of everything people report and look into their issues. If people report performance issues to you, just show them we listen to their feedback and let them come to us, we're more than happy to use their pc information, logs, etc. to troubleshoot their issues and make their overall experience better

Trying. I've linked them to this forum and thread.