Most of the points he made are still valid though, even if he pirated the game.
I agree with him that the bugs are on the software side of dos2, not the hardware side.

An example; I've seen people with "hardware problems" on this forum/steamforum, which
technical support has told them were "hardware problems", that were able to play again after Larian patched their software. Then it makes absolutely no sense, it was their hardware failing.
It makes it look like support was dishonest and tried to get more time to fix faulty code.

A better way to go about this, is to be fair to the people with these problems. Making an offical statement on twitter, facebook or their own forum would go a long way. They still have not done that.

The point he made about refund policy is also valid. If your product does not work, there should be possibilities to get a refund. As it stands now, money doesn't talk.

I am curious how many people would get a refund.