You just pressume he got swindled, the chance of him
having a more than decent set up is the same.
It definitly is not an extreme case, really look at the technical problems forum/steamforum before claiming something like this. There are actually dozens of post with similar issues and even longer loading times. There is a known memory usage issue at the moment, most likely a result of insufficient compatibility testing, they are working on this but have no ETA's yet. All the other things you state are obvious and in the troubleshooting guide, again don't assume he didn't read it. I think it's the first thing most people with these issues do.
Last edited by Yuri Lowell; 31/10/17 03:06 PM.