Larian Studios Forums Divinity: Original Sin 2 Divinity - Original Sin 2 - Bugs & Technical Problems Don't start, no error

Hi there,

i am trying since 1 week to get into the game, and almost tried everykind of "solution" i found in the internet. without success. Important to know, the gamed was working, bevore i bought my new computer system.

Whats the problem:

.) Try to start the game / with steam or without steam - game window pops up, and closes 1 sec after it, OR black screen is displayed, the DOS cursors can be seen but thats it..i cant open task manager, the games doesnt start, i have to shut down the pc

what have been done:
.) tried to find something in the windows event, but there isnt anything displayed
.) send some reports to larian studios
.) tried to open as admin, without antivirus, deinstalled and reinstalled, deinstalled and reinstalled all microsoft visual distributions, opended without steam, tried if DOS1 is working ( it doesnt) , patched the hole hardware and windows

my new setup:
.) win 10 - 64bit, (Build 18362)
.) Intel i5-8400 @ 2.8 GHz,
.) enough RAM
.) Geforce RTX 2070

Dont know what else i can provide, but I am looking intereste forward in some help.

Man thx in advice and greetz from AUSTRIA

Varg

Try following this Troubleshooting FAQ and see if you find something that helps.

Do you have something called GeToSaDo installed? If so, uninstall/disable it.

Turn off any overlay apps you might have, Overwolf, discord overlay, etc.

Try turning off antivirus.

Do a clean boot with only required apps and services running, and try then.

The crash report program submissions go directly to the programmers, so they can help with future updates, but there is no feedback mechanism.


If applicable, disable Steam cloud support either globally (in the client click on the Steam menu and select Settings, and then Cloud) or just for this game (in the library right click Divinity: Original Sin 2 and select Properties, then switch to the Updates tab and check the Steam Cloud section).
Alternately, exit out of the Steam client and just start the game directly from the executable when required.

Next, try browsing to the '..\Documents\Larian Studios' folder and rename the 'Divinity Original Sin 2 Definitive Edition' subfolder.
This folder contains the saved games, configuration files and a level cache folder. Deleting or renaming it will get the game to recreate it on startup; playing the game from a different Windows user account would effectively do the same thing. With Steam / Galaxy running and cloud support enabled, the client would just download the cloud copy of your existing profile.
After that, extract the replacement folder from this download into your '..\Documents\Larian Studios' folder, and see if that will let you start the game properly.

The graphicSettings.lsx file is set to 1280x720 Windowed mode, Very Low quality preset and low audio quality, which you can change in the options (manually, or hit autodetect) if this gets the game to start.
If that helps, create a new profile, exit and copy a couple saves from the renamed folder into the newly created profile's ..\Savegames\Story folder (if Steam synced previous saves, or you copied them over from the old computer). If that continues to let you start the game (and load the saves), move the rest of the saves over.
If the game still crashes, delete the replacement My Documents D:OS 2 DE folder and rename the original back again.


If that doesn't help, please email supportdos2@larian.com with a dxdiag report (WinKey-R, type in dxdiag and hit enter, then when it finishes loading click on the 'Save All Information...' button and save the report somewhere handy). Also check the '..\Divinity Original Sin 2\DefEd\bin' folder for the gold.log file, and if there are any 'CrashDump' files being created, zip a few together to include.