I asked "in what way have you considered people like me while making the game"
And the simple answer would be "you can't please everyone." Because they are a business they would be more politic and likely say something like, "Well, we're sorry you were not pleased with the product we out out. But, given it's reception and success, we're happy with the things we have done and we think it prudent to continue to move in that direction." When you have hated what they have done, what kind of an answer are you expecting?