Unfortunately, many developers do not pay enough attention to getting this right, and their games suffer for it.
Or perhaps, simply not enough crowd testing. Just recently Deadfire cut some crucial lore info from the final game when getting rid of unnecessary exposition. Devs, being intimately familiar with the details, missed that they cut some vital information players won't learn any other way.
Balancing between newcomer/fan of the IP is certainly a difficult feat to pull off. Keeping my fingers crossed for Larian.
