"A false claim about the characteristics of the goods or service"
Fits pretty well, don't you think?
Only if you ignore the concept of linear time. Changing a plan does not make the past statement deliberately misleading. Have you never had to change any plans?
In my 17 years of work in a SH, yes, I had to change my plans sometimes. But, honestly, I never said to a potential customer an 'absolutely yes' which then became a 'no'. And no, I don't think to be special.
Last edited by Malabolgia; 21/08/2001:18 PM.
We must not promise what we ought not, lest we be called on to perform what we cannot. Abraham Lincoln, 1856.