Let's make an example to fully underline the madnass of what is going on here.
Six months ago you booked a room in a beautiful hotel, you specifically asked the manager if the hotel has a swimming pool, since you are basing your reservation upon its presence. They ABSOLUTE assure you, there is.
One month prior to your arrival you call to check if everything is all right with your reservation and you are reassured it is all fine. Your swimming pool is waiting for you!
Now let's assume, 1 week before your arrival, you discover, reading another guest review, that the swimming pool has been demolished.
Anyone would be FURIOUS.
But this little story doesn't end here. You call the hotel demanding explanation, and the receptionist doesn't even apology. Not at all, she explains you that you have no reason to be mad, since the swimming pool was not considered profitable enough to be kept. And of course you cannot demand to be told in advance of such a huge change. Hotels change things all the time, it is their RIGHT, and by the way the pool was demolished 3 months ago, they didn't tell you because how do you suppose they can keep track of all their bookings, come on!
I wonder how many people could withstand such behaviour without going mad.
This little story has nothing to do with Larian and their promises on Baldur's Gate 3 Italian localization, of course, not at all...