One thing to keep in mind is that Larian (or the moderator) aren’t legally responsible for what users post. And while their job includes stopping insults from being thrown around, it doesn’t include judging and punishing people. If said poster refrained from posting further insults then moderators job has been accomplished or not necessary in the first place. They are not there to force people to issue apologies to other users.
They have at least to remove the hate speech content.
This without considering that in every serious forum hold by decent companies (and normal moderators who doesnt troll users) this kind of behaviour result in a istant ban.
Here instead we had a hate speech troll who kept going even after moderators shows up. And after he insists, moderators did nothing.
So the management of this situation here is poor under every aspect we try to analize.
