I also was unable to create the character I wanted to create. I guess, since I pretty much create the same character for my first playthrough in every game, maybe I was kind of doomed to be disappointed with preset faces in a game where I have to see my character all the time in cutscenes, so I can't even pretend she looks like what I meant her to. I was going to create a human female, but I really didn't care for any of the faces, so I abandoned my usual character entirely and created an elf instead. I would really like to have some more options overall. And I was a little disappointed that the makeup was only eyeliner/eyeshadow and that you couldn't have the color of the eyeliner be a different color than the eyeshadow. Also, I agree that it's strange that there is no option for your character to have a scar.