The comment about character creation was very much tongue in cheek!!
That said, I often find that when people test games, they just grab the default look, whack a name in and rush into the game, especially if anything other than the default looks poorer (which is the impression I’m getting regarding human males from all the comments).
But the OP’s comments remain valid, if the preset choices are not “attractive” or interesting, then they won’t be picked. I believe there has already been a suggestion to have more detailed choice with the use of sliders for facial features. That might be one fix, or give us more options in the presets.