Somebody called Jess_Larian has been posting about the hotfixes. I think she specifically said "we are listening" in one of the thread titles too.
Edit: here is the
link5 posts - 3 in announcements, 2 in general - since the game was launched is not what I call involved. it is a .0001% response rate and high level, "We are listening". And while I very much appreciate Vometia's promise, what we have here is us saying "I want to talk to God" and the pope saying "oh, I did, so dont worry about it". You can't logic away the fact that that communication has happened when people have the perception it hasn't. Whatever comms there have been have not fulfilled what some people are looking for. Is it non-existant? No. Could it be better and not take much effort? Probably, yeah.