Two things:
1.) I would like to report bugs in game. Maybe that would be a data overload for Larian, but it would definitely increase feedback.
2.) Integration of the our created player's backstory into the game seems to be lacking. Others have mentioned that maybe someone with a criminal background would not look away from violence in cutscenes. Also you don't feel a connection to your players history. It would be nice to have a cutscene or narrated monologue about your characters origin based on race+backstory (ie. Criminal Lolth-sworn Drow - Narrator: "Growing up on the streets of Menzoberranzan you had to steal to survive." *cut to scene of young Drow getting chased by authorities after stealing* Narrator: "And with that came hard lessons and sharp skills on the street." - and so on for each combination of race + backstory)
I really think this would draw you further into the story and add some personalization to it. And if you're too busy, crowdsource some of the work out to us! I think we all love fan fiction enough to draft stories and scenes for Larian to do its magic with. Seriously you guys are magical.