Alternatively, it could be with over a million copies sold, and feedback coming from multiple sources, that they're busy analyzing what's going on in the game, and don't have time to respond to every thread posted in the forums. There was already a comment by one of them on one of the articles on the launcher, about the overwhelming amount of players they got from EA. I'd say that that's going to make one to one interactions nigh impossible. The fact that we can see hotfixes being done, and a patch rolled back means that they are, in fact, paying attention.
W-what? One to one interactions? My guy are you okay?
This is the age of social media. One PR representative can release a statement in recognition of problems and post a straw poll and literally get immediate feedback. Why is there not someone employed at the company whose sole job is to do community outreach? Are you telling me that after full price EA they cannot afford to hire to comb through the forums and gather the already paramount feedback? That's just not good enough. There has been a wildfire of feedback and backlash already and they have had ample time, opportunity and financial commitment on the EA that they could have released a proper statement. They want to be taken as a serious AAA studio with a big sausage title under their belt then they need to commit and act the part. This is not some kind of pipe dream and until recently was common practice for developers even after beta testing.
