Mr Sharp. I’ve made my professional career (8 years) in market research.
I see that you are trying to discredit the research trying to prove that the sample is not representative. Well, I’m not selling this research and extrapolating to the whole universe of players. I simply dare you to say WHERE it’s said that the respondents were extrapolated to those 2 million customers.

I’m well aware (also the community) that the survey is biased as the population is solely this forum. The guys who answered the questionnaire seems to be well aware of that - they are not naive. Do not underestimate the community.

Finally but not less important, I’ve shared the prototype of the questions before launching it. I’m not native and the language is somehow problematic to me. So the wording might be confusing but I’ve asked for a total scrutiny.

I’d be happy to fill your survey if you launch one less biased. I’m doing this only because the brand is special to me.