Larian Studios Forums Divinity: Original Sin 2 Divinity - Original Sin 2 - Bugs & Technical Problems Character permanently stuck in conversation.

Hey Everyone,

I am playing Classic (because DE refuses to open on my PC and none of the solutions offered fixes my issue), with only one mod, Expanded Party Updated, because I am playing with two people who each wanted a companion.

We made it to the beginning of act 2, and the conversation on the Lady Vengeance bugged out the game. One of my main (crowned) player characters is stuck with a blank dialogue screen (though the save game shows that he did give an answer to the reflection conversation), and the companion characters never left the party and cannot be found around the ship. We were fine just continuing with our current companions but we were unable to recover control of the player character. We attempted attacking, pickpocketing, teleporting, and nothing helped. The Lady Vengeane refused to leave because it showed this character as unavailable to leave. I did not notice the problem immediately because we ended our session right after that conversation, and before the next session, I played in another individual campaign, where I eventually overwrote the quicksave from right before boarding the ship. When we got back into our group session, we were unable to load before the bug, and our current save is stuck with our bugged out character.

I understand it might be an issue caused by the mod, and i understand the disclaimers that come with modding., At this point all I want is to be able to either:

1, somehow remove my character from the conversation by editing the save file, using cheats or mods, or whatever it takes. Or:

2, recreate my savegame in a new file so that we don't have to sink another 30 hours and keep our campaign going.

If we cannot figure this out, we are just gonna uninstall and abandon the game. We put a lot of time into it, and this is a huge bummer.

Thanks to anyone who can lend a hand.

Please email supportdos2@larian.com with your save (or email/reply/PM a Dropbox or Google drive link, etc).
Each save is a folder in the '..\Documents\Larian Studios\Divinity Original Sin 2\PlayerProfiles\<ProfileName>\Savegames\Story' folder.
In Windows Explorer you can zip a file or folder by right clicking on it/them and selecting 'Send To | Compressed (zipped) Folder'.

In the developer build of the game I should be able to forcibly end the dialogue.
If all else fails, there are mods that can be used to skip Fort Joy (such as Joyless Beginnings).

For future reference, you can create multiple profile to keep saves separate for different playthroughs.




For the Definitive Edition of the game, you've probably checked/tried some of this already, but:

If you have the graphics injector program GeDoSaTo installed, this can cause a crash (in the dxgi.dll file) with the Definitive Edition of the game.
In that case, try zipping the 'GeDoSaTo64' folder, delete the folder (or uninstall the program), reboot and try the game again. A couple of people reported a conflict with GeDoSaTo64.dll (or shim64.dll in the same folder) even if the program was not running, or uninstalled but the files still in the folder.

Try doing a clean boot and then test the game. For example, there is a known conflict with the Nahimic service used by two audio programs (SonicRadar and Sonic Studio) for certain motherboards which can cause the DE to crash after about a second of black screen, but the Classic release is ok. In that case, there may or may not be an event listed in the Event Viewer for NahimicService.exe, as well as the game executable (probably both 'RADAR_PRE_LEAK_64' events); this should be fixed with the latest updates for the Nahimic drivers and apps.
Click Start, or hit WinKey-R, type in msconfig and hit enter; in the General tab, click Selective Startup, uncheck Load startup items (if required) and leave Load system services and Use original boot configuration options checked. Next, click on the Services tab, check the box to Hide all Microsoft services, then click the Disable All button (maybe make a note of which are currently enabled/disabled), then click OK and reboot the computer.
Run msconfig again to switch back to the normal boot configuration.

Try changing the default audio output in Windows. A handful of people have reported crashes in the DE, but not Classic, which could be avoided that way (or in a couple cases fixed by changing, starting the game, exiting and switching back), some related to USB headsets.


Are you shutting down all non-essential programs (especially anti-virus) before starting the game? Firewalls can cause conflicts (generally on startup or loading screens) and overlays from graphics tweaking/monitoring programs or chat programs can also caused issues.

Try exiting out of the Steam client, and starting the game directly from the '..\SteamApps\common\Divinity Original Sin 2\DefEd\bin\EoCApp.exe' program file, by right clicking and running as administrator.

Try right clicking the executable, select Properties, switch to the Compatibility tab and check off the 'Override high DPI scaling behavior' option (set it to Application), maybe run as administrator and disable fullscreen optimization, and set a Win 7 or 8 compatibility mode.

Try verifying local files: in the Steam library, right click on the game and select Properties, switch to the Local Files tab and then click on the 'Verify Integrity of Game Files...' button.
With the GOG version, in the (optional) Galaxy client, select the game, then the settings icon at the top right (beside the Play button) and under Manage Installation select 'Verify / Repair'.

If you check the Event Viewer, does that give an error code or 'Faulting Module' file name that might help identify the cause of the crash?
- click Start (or WinKey-R), then type "event viewer" into the search box. in Windows 10, 'event' should bring up 'View event logs'.
- after starting the Event Viewer, expand 'Windows Logs' in the left column and select 'Application'
- in the center column, look for a recent error for the game (maybe sort by Date and Time, or search for 'EoCApp')
- check the information under the 'General' tab below the list of events, starting with "Faulting application name..."

If you get a VC dll error when trying to start from the executable, manually install the 2017 redistributable package (now included with the 2019 release). Classic uses the 2015 version, also included with 2019.
C:\Program Files (x86)\Steam\SteamApps\common\Steamworks Shared\_CommonRedist\
C:\Program Files (x86)\GalaxyClient\Dependencies\__redist
or https://support.microsoft.com/en-ca/help/2977003/the-latest-supported-visual-c-downloads


Try browsing to the '..\Documents\Larian Studios' folder and delete the 'Divinity Original Sin 2 Definitive Edition' folder.
This folder contains the saved games, configuration files and a level cache folder. Normally I would suggest renaming the folder for troubleshooting purposes, but if you don't have any saved games that isn't an issue.
Next, extract the replacement folder from this download into your '..\Documents\Larian Studios' folder, and see if that will let you start the game.

The graphicSettings.lsx file is set to 1280x720 Windowed mode, Very Low quality preset and low audio quality, which you can change in the options (manually, or hit autodetect) if this gets the game to start.


If that doesn't help, please email supportdos2@larian.com with a dxdiag report (WinKey-R, type in dxdiag and hit enter, then when it finishes loading click on the 'Save All Information...' button and save the report somewhere handy). Also check the '..\Divinity Original Sin 2\DefEd\bin' folder for the gold.log file, and if any 'CrashDump' files are being created, zip a few together to include.

Hey, sorry for letting this die for so long, I just emailed you. Thanks!