I love the Cut scenes and i think it is a very important aspect for the attempt of bringing the genre to a wider audience it deserves.
Even after 3 playthroughs i love the cutscenes of Zevlors speech and almost every conversation with Astarion - as for the regular NPCs - i think it gives the characters more like,
just take the tiefling refugee who you can show a few tricks to fight, i love that.