The problem with people expecting every bit of feedback to "matter" is that most of the feedback is actually only being given by a few dozen people at most, out of the million people who bought the game. They will probably pay attention to OVERWHELMING feedback on an issue, but the same 30 people posting over and over about something isn't actually that significant.
And it's ok it is given by some, not everyone (some people have a bit more free time and desire to share). Still, it's a good base to check player's reaction, and overall the game has received quite alot of feedback compared to some other games, wouldn't you agree? If anything, I'd say based on previous words by Larian, that they were unprepared for such an influx of players first; thus, they are incapable right now at keeping up with forums.
There is an old saying in Russian - "Gorshochek, ne vari" (the pot, stop boiling), taken from a myth, which being original, still easily corresponds with Finnish Sampo https://en.wikipedia.org/wiki/Sampo and the like (Dagda's cauldron); the idea is "sometimes enough is enough and you need to say it aloud".
So Larian is captaining this ship of BG3, and without the botswain calls, the crowd (70k players were playing, a few hundred overall actively posting) will get rowdy or go awol at the next port. Are we just passengers or part of the effort? Can't have both ways. So, would be nice (and even right) to be treated accordingly, I'd say.
