You're right that "you can't please everyone" is no excuse, but it's not exactly what Sven said:

Quote

“All of the things that people are suggesting were already on the list of things that we had to do,” says Vincke. “So they fit our roadmap. We are, to a large extent, in sync with our audience, I think. But there are things that we hadn't thought of. So it'll be interesting to see what they are going to add to the game.”

You can assume that when he says "all" he is a pretentious guy who didn't even read any feedback, or you can read the whole quote and assume that "all" was just a poor word choice, because later he specifically say there is some feedback he didn't think about. It goes back to my original title, how honest do you think he is?

Larian's Biggest Oversight, what to do about it, and My personal review of BG3 EA
"74.85% of you stood with the Tieflings, and 25.15% of you sided with Minthara. Good outweighs evil, it seems."