I recommend watching Panel From Hell, Swen and Adam talk a lot about EA philosophy and how feedback IS important to Larian. (I think most feedback-related stuff is from 1:07:30.)
Of course you could say they're just lying, but... well, for now we have no good grounds for claiming that. The Composer (mod) is occasionaly chiming in and saying that yes, they're actively gathering feedback. They need some time to process it, as I understand they've severely underestimated player numbers (and amount of feedback to come). The communication could be better, but rushing with patches would not be good.
One thing I'm worried about is how far they're willing to go with changes to the game. Swen gave the example of D:OS2 changing during EA, but from what I see it wasn't that much. BG3 needs much greater changes and a lot of work.
