Awareness=safety.
Memory loss=irrational thoughts.
It adds up. We could get a very confident Shadowheart once her memories are restored. Which is likely where her personal quest line in BG itself is going.
I know psycology. I could get into the "nitty gritty". But basically, people have trust issues for a reason. People relate to shadowheart because it feels familiar to be flawed. However, keep in mind that mistrust is still harmful. She makes things difficult more then they need to be. "Working for it" is one thing, assumptions and confusion is another. Her lack of confidence factors into not even knowing herself. What might happen then once she finds out? Hmm...
