I have never understood why developers and/or publisher fail in communication so much. I am not talking about actively respondign on forums regulary. That would be nice but take staff off something else since people have the tendency to take an arm if you give a hand.
What really would be nice is a roadmap, as mentioned above and at least one statement about progress in development to certain times. Once a week or twice a month. Something like that.
That way it would not look that the EA was used mainly to get funds but that they are actually interested in our feedback. It would not be the first time that development of games ignored feedback even on things where a great part of the playerbase was positive about.
I would really appreciate a statement about what they intend to fix when or in case of suggestions, which they consider.
I think that woulde be called "building trust with your customers".
Lots of publishers don't do it to evade broken promises and the rants that go with it. But i think if you communitcate it clear and formulate it well you can evade that. You will still get ranted at by some people but that happens anyway.
