I think this is about change management and communication. As someone pointed out, a roadmap could be helpful. As it would be focussed feedback. For example, they could ask specific questions to us, the testers. Otherwise they risk people thinking that they are ignoring feedback. And while I don't think that is the case, I do think that it is about visibility and expectations.
I mean, if some things are "set in stone", they should be honest and clear about that. If, for example, they meant the game to be played as an origin character, then they shouldn't promise that you could play as a custom character without penalisation, because then, you are setting part of your customers for disappointment. And so on.
Project managrment is hard, project management with so many customers is even harder.
Anyway, I'm curious about the changes.
